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Frequently Asked Questions

Starting your HOPE journey is simple, affordable, and designed to help you grow at your own pace.
Step 1: Choose Your Business Kit
HOPE offers a range of business kits designed to suit different budgets and goals. Each kit is packed with excellent value and includes popular HOPE products, plus essential tools to help you launch your business with confidence. You can start your HOPE business from as little as ….

Step 2: Complete Your Registration
Once you’ve selected your kit, complete the HOPE registration process and submit your proof of payment. Be sure to use your name and cellphone number as your payment reference so your account can be activated quickly and smoothly.

Step 3: Learn & Launch
Your Business Kit includes a detailed HOPE Business Guide that explains our terminology, compensation structure, and growth opportunities. This guide is designed to help you understand the business clearly and start earning from day one.

If you need help choosing the right kit or understanding how to begin, simply reach out to us — we’re here to guide you every step of the way.
HOPE products are available exclusively through HOPE Business Partners.

By shopping through a Business Partner, you receive a personalised experience where they can help you:

  • Choose beauty and fragrance products that suit you best
  • Get guidance on shades, scents, and collections
  • Decide how and when you prefer to be contacted
HOPE also has an active and growing online community where you can connect with Business Partners near you via social media platforms such as Facebook and Instagram.
At HOPE, safe and reliable delivery is a priority.
  • Orders are dispatched via trusted courier partners
  • We do not use the South African Postal Service
  • Free delivery applies to orders to the value of R1000 or more
  • Standard delivery rates apply to smaller orders
  • Every order is carefully packaged to ensure your products arrive securely and on time
No — HOPE is not a pyramid scheme.

A pyramid scheme rewards people mainly for recruiting others rather than selling real products. HOPE is a direct selling beauty business built on high-quality products with genuine value.

5.1 A simple way to tell the difference is to ask:
Can I earn an income without recruiting anyone? With HOPE, the answer is a clear YES.

You can earn through:
  • Retail profits from product sales
  • Commission through our compensation plan
  • Additional incentives, rewards, and travel opportunities
Recruiting is optional — selling products alone can generate income.
Delivery timelines depend on your location:
  • Main Centres: Delivery within 2 – 4 business days
  • Regional Areas: Delivery within 3 – 7 business days
  • Remote Areas: Delivery times may vary due to limited courier access. Where possible, we recommend using an alternative delivery address in a main or regional centre for faster service.
The HOPE sales month closes on the last day of each month.
  • Payments must reflect before midnight on month-end
  • Late payments may roll over to the next sales month
  • We recommend making payments early to avoid delays
HOPE is built on purpose, people, and possibility.

We don’t just support your business — we support your growth as a person and an entrepreneur.

As a HOPE Business Partner, you’ll receive:
  • Access to training guides and digital resources
  • Ongoing mentorship and leadership support
  • Helpdesk assistance for queries and guidance
  • Motivation, recognition, and a supportive community
Our success is measured by the lives changed and stories created along the way.
Absolutely.

Your HOPE Business Kit includes a comprehensive Business Guide, plus access to:
  • Online training videos
  • Team training sessions and calls
  • Continuous support from the HOPE Helpdesk
If you ever feel stuck or unsure, help is always just a message away.
For payment instructions and banking details, please refer to our Payment Information section or contact your HOPE Business Partner for assistance.
HOPE product pricing is available to registered Business Partners via the Member Portal.

If you’re not yet a member, simply connect with a HOPE Business Partner through our social media platforms and they’ll be happy to assist you.